Privacy Policy

Last Updated: January 6, 2026

1. Introduction

Section 18 Oy ("we," "our," "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website section18.org, use our configurable AI chatbot product, or interact with us in any other way. We are based in Finland and adhere to the strict data protection principles outlined in the General Data Protection Regulation (GDPR) (EU) 2016/679.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or our chatbot service, or when you choose to participate in various activities related to the Site and our services.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor [e.g., Stripe, PayPal], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
  • Chatbot Interaction Data: Data generated through interactions with your deployed AI chatbot, which may include conversation transcripts, user queries, and chatbot responses. This data is used solely to improve the chatbot's performance and provide analytics to you.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our mobile application to:

  • Create and manage your account.
  • Process your transactions and send you related information, including purchase confirmations and invoices.
  • Enable user-to-user communications (where applicable).
  • Generate a personal profile about you to make your visit to the Site more personalized.
  • Increase the efficiency and operation of the Site and our chatbot service.
  • Monitor and analyze usage and trends to improve your experience with the Site and our services.
  • Notify you of updates to the Site and our product.
  • Offer new products, services, mobile applications, and/or recommendations to you.
  • Perform other business activities as needed.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Transfers: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights Under GDPR

For users located in the European Economic Area (EEA), you have certain rights under GDPR:

  • Right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data and your rights.
  • Right of access: You have the right to obtain access to your personal data.
  • Right to rectification: You have the right to have your personal data corrected if it is inaccurate or incomplete.
  • Right to erasure ("right to be forgotten"): You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
  • Right to restrict processing: You have the right to 'block' or suppress the further use of your personal data.
  • Right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
  • Right to object: You have the right to object to certain types of processing, including direct marketing.
  • Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us at privacy@section18.org.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Section 18 Oy
Mannerheimintie 100 A
00100 Helsinki, Finland
Email: privacy@section18.org